McDonald’s complaint: Ignorant employees

In Victoria we now have an after hours online ordering system at the Douglas St location. After ordering my food I was waiting outside in subzero temperatures as they use a service window late night. The food was made and tossed down the ramp to be put in a bag where it sat for 10 minutes as the employee who had acknowledged me, blatantly ignored me and continued to do menial tasks. I knocked on the window to get her attention where she then finally went to get a lid for the orange juice which was filled 5 minutes ago to just put the lid on and then go back to her tasks (cleaning a counter, filling straws, etc..) and ignoring me. The distance from the counter to the window is just under 3 or so meters she could at anytime easily bagged and brought the ready made food over to me but for whatever reason she did not. When I asked her why she ignored me and wouldn’t bring the ready food over she exclaimed I wasn’t simple standing there which made no sense. I think English was not her first language. She then continued to argue with me when clearly she was in the wrong.