McDonald’s complaint: Harsh, nasty, confrontational manager

My son and I went here 2523, Sunday night around 9pm and made a mobile app order. As we went inside to get the food to eat inside there was a serious disturbance between an employee and a customer that resulted in a violent altercation in the parking lot. The police were called and arrived soon after my son I were inside waiting for our orders 1693 (12 chicken nuggets) 1696 (large fries). This nasty manager Vashonda was telling everyone to leave the store because of the incident police presence. We waited inside for our orders for about 30 minutes, that were on the orders screen above the counter. Vashonda finally told us to just leave. I asked her about our prepaid orders and she just said You’ll have to handle that with your bank as a stop payment, or reverse the charges. I said, Can’t we just come in tomorrow and get our food that we already paid? She said no. Well, we came back the next afternoon anyway to speak to Ms. Denise about it, and this rude confrontational manager Vashonda comes right up to me and says, I told you I’m not giving you any food, you have to handle this with your bank. She wouldn’t give an inch of reasonableness to see that we just wanted our food, not a refund. Twelve lousy nuggets and a large fries. She then says she never saw the orders the night before, so how does she know we ordered food? I told her we were waiting for over 30 minutes with the order ‘s on the screen. I even remembered the numbers. The more I asked for the food, the more belligerent she became with me. She then tells me I’m not going to talk to you anymore, I’ll talk too him (My 18 yr old autistic son) I said, NO, I’m his father and the adult, so you talk with me, not him. I asked for Ms. Denise, but she was telling me to just leave the premises. In the midst of the back forth I said, What the hell? in frustration, not in a loud boisterous way at all, to which she said, You can’t use profanity in here, or I’ll call the police. The next day, 2623 we Finally, after about 20 minutes of arguing with her about just giving us our food we paid for, she reluctantly gave us our food and said, Now, just take your food and leave! This store has employees that curse WAY WORSE then What the hell, and they speak to each other loudly with the most profane language you can imagine and for the whole dinning room to hear. I’ve spoken to Ms. Denise and Ms. Nakita on the phone about her, and they apologized profusely and even gave me my son a free meal when we return. Today 2823 we returned to get our free meal. And who do I see coming at me? this nasty manager Vashonda, who abruptly goes behind the counter and starts talking trash about me to the other young girl employees, while I’m literally 10 ft away just on the other side of the counter. Ms. Denise hears it, and gets on the phone with Ms. Nikita and I get on Ms Denise’s phone with Nikita also to explain that this is just pure harassment and wanting to make my visit extremely uncomfortable. She is very disrespectful and should NEVER speak to any customer the way she did with me, a 62 yr old polite person. I would like to speak personally to the franchise owner about these 3 different visits and how I was treated by this person. My cell is 386-299-5803 my name is Gary Llewellyn. My email is. [email protected]