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McDonald’s complaint: Gluten free? Not clear!

Open 60 views Fast Food / Delivery

Filed 29 May 2023 by Samantha

My complaint is to do with the unclear information about your mcflurrys that aren’t gluten free. If you go through the drive through the staff seems uninformed as to what coeliac disease is and how clear the information needs to be about ANY of your products including your ice creams which clearly aren’t gluten free. Why do the staff not know this? Az someone who is coeliac your product could have done damage to my bowel due to your staff being unclear about your products. As consumers we have the right to select a product, but your staff member did not know if it was safe for me to have or not.

Do I have to read every single ingredient to find out if products are suitable for me or not? I think allergen information needs to be imparted to your staff who work in the drive throughs anywhere in the country! I will NEVER trust anything you say again. It’s all nonsense, I will let coeliac UK know to warn people you are THE worse offenders for this! This is twice I have asked for something for coeliacs for your staff NOT to know! This is unsafe to the catering industry as a whole. It could make people desperately sick! Great.

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