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McDonald’s complaint: Employee complaint

Open 225 views Fast Food / Delivery

Filed 21 Jun 2021 by Shelia

I parked outside in parking lot in a big truck pulling a 30 ft trailer . We had 4 kids with us an had been riding for hours heading to Brunswick Ga . The children were so hungry an ask for McDonald’s. I attempted to go inside an was stopped at the door by a lady sitting at a Table . She started the conversation rude . Our dining room is closed . She was literally sitting there eating at the door . I told her we were in a big truck with a trailer an couldn’t fit through the drive through and I wanted to order to go for them . She said you can’t order or come In our dinning room is closed . I said I thought if we couldn’t go through the drive through we could order to go . ( why even have door open I was thinking . I had just seen another lady in front of me allowed inside . ) she said we can’t take your order . I ask for the store number an told her I was gonna file a complaint. At this point she stood up an told me she didn’t care who I called to get out of her store . Then she put her hand on my shoulder to push me away . She was so very rude . I can’t even believe this happened still . I left .. I called the store an ask to speak with the manager , I told him I was upset an why . He told me dinning room was closed due to COVID . I told him I understood that . But I only wanted to get an order to go was denied that an very rudely. He said that I could’ve walked through the drive threw . I told him she didn’t even offer that to me .
I do understand this is scary times different times . My husband and myself own 4 retail stores in Ga . I would be so devastated if one of my employees treated my customers the way I was treated today .
Never have I ever argued with anyone about rules . But I do expect to be talked to with Reason Respect . We ended up traveling a few more exits down found another McDonald’s was welcomed inside to order we ate outside . I’m just so hurt that someone would treat others this way . The manager did offer the drive thru after we had left . But he himself didn’t seem very concerned .
Thank You ,

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