McDonald’s complaint: Disgusting Service
Filed 10 Aug 2021 by Ray
We went into McDonalds on Monday 09 august 2021, we ordered at the screen and our order was timed at 14:05. Our food did not arrive at out table until 14:31. If that was not bad enough it was cold, i went to the counter to complain, the area behind the counter where they put the food into separate orders was in chaos, food and drinks were stacked high with nobody to distribute it, that explained why it was cold. I made my complaint and was offered a refund, not replacement hot food but only a refund. I left the cold food on the counter and also my phone number and asked for a call back from the manager, i am still waiting, i have called the branch but can not get an answer. Also there were no napkins in the branch and our table was dirty, i thought tables were cleaned between each customer.
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