McDonald’s complaint: Customer service
Filed 16 Aug 2021 by T
Placed an order online and went to drive up to let them know I was there to pick it up. I was on speaker 1 and the kid taking orders was only taking orders on 2. I kept saying “hello” and no reply. When I got to the window I told the kid that he was not taking orders on 1. He said it was not working but there was no sign put on the outside speaker. When I picked up my food I told the manager and she said “he just doesn’t want to take orders on 1 but it is working”. I am so sick of the Belen McDonald’s. They don’t even put napkins with the order. No more going there for sure. They have terrible customer service all the time. Even when I go to the curb to pick up they take forever to bring out. BAD Service seriously!!!! They need to be trained more beginning with Management!!!!!
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