McDonald’s complaint: Cancel orders
Filed 15 Aug 2021 by Lisa
McDonald’s on old Kent road, we ordered food to be delivered, waited over an hour and told driver was at the restaurant. After all that time waiting they just cancelled the order. If this was the only time it had happened would let it go but it has happened on two other occasions. If they are too busy they should let customers know sooner. Even after cancelling the order they were still on the just eat site. They also get order wrong quite often too.
We now had to try another one further away and have to wait all over again. We won’t bother with old Kent road anymore as they are disorganised and basically useless at this restaurant.
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