Complaint: Charged me for food not received

on 03 November 2020 about McDonalds in category Fast Food / Delivery / Takeaway

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My complaint:

I placed an order on the McDonalds iPhone app for pickup at the Chesapeake Beach MD McDonalds. I placed the order and went to the McDonald’s. When I arrived (within 5 minutes after I ordered) I was told they were closed (it was 10 p.m. and the app shows this location is open until 11:45 pm. So the app processed my charge but the restaurant refused to serve me the food. So I contacted McDonald’s and they told me that they would forward my complaint to the franchise but it has been 3 days and I haven’t heard from anyone. So now billion dollars McDonald’s is stealing customers money.

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Justified complaint?

Suggested solution:

I want my refund.

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