Complaint: Charged for extra topping and received 6 Ketchups

on 26 October 2020 about McDonalds in category Fast Food / Delivery / Takeaway

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My complaint:

I have ordered 3 Mc Flurries with extra topping. I have been charged for 6 ketchup sauces while making my order via drive through. When received my order, there was no extra topping, but i received the 6 ketchup sauces that i have not asked for.

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Justified complaint?

Suggested solution:

How about you add the option of EXTRA TOPPING into your system ? As long as the order says Ketchup, the person preparing my order won’t do anything differently !

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