McDonald’s complaint: Bert long wait for drive thru order
Filed 21 Aug 2021 by Philip
I arrived at the drive thru and firstly it took at least 2 minutes for anyone to take my order and then after paying I drove to the collection hatch and was waiting for ten minutes before I had to ask if there was a problem, I could obviously see people queuing up behind my vehicle getting fed up at this point, again I asked if there was a problem and I was told to please wait in a parking bay. At no point did any member of staff at McDonald’s approach me and I was totally ignored and left to wait without a reason or apology. My total waiting time was 20 minutes yet when I first arrived I was the only vehicle there. My order was a simple quarter pounder meal nothing complicated. Extremely poor service and to be honest quite rude.
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