McDonald’s complaint: Bag charge

Name: Bag charge
Item: McDonald’s
Author: Daryl

Open 13 Mar 2021 623 views Fast Food / Delivery

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Filed 13 Mar 2021 by Daryl

i was automatically charged 5p for a paper bag, even though my breakfast contained a hash brown in an open paper sleeve.
I was handed my coffee by the server, i told her i didnt need the bag but she told me she cannot hand me my food without a paper bag, but funnily enough managed to hand me my coffee.

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Case details

Status: Open
Company: McDonald’s
Filed: 13 Mar 2021
Desired resolution: make sure they are not charging when they should not be, i am ok with 5p bag charge but only if i want as bag.
Problem: Charged for an unwanted paper bag
About: paper bag
At stake: £0.05

Progress

Filed
Company notified
Company replied
Resolved

13 Mar 2021 Complaint filed and published
13 Mar 2021 Message from Bizzy: we notified McDonald’s about this complaint.

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