McDonald’s complaint: Bad service

I am writing to express my dissatisfaction with the terrible experience I had on July 16th at approximately 3:30 PM at the McDonald’s located in Mississauga Square One. I visited your restaurant with my three-year-old son to place an order, and I encountered numerous issues during my visit.

Upon arrival, I was assisted by a young lady who took my order. I used my loyalty points to redeem a cheeseburger and paid for a large iced coffee and a medium-sized cola with my credit card. However, the transaction resulted in two receipts: one for $2.97, which should have been zero as it was meant to be covered by loyalty points, and another for $5.98, charged to my credit card. This discrepancy confused me, and I expressed my concerns to the employee. She assured me that both orders were fully paid for with my loyalty points and that no additional charges were made. Reluctantly, I accepted her explanation and proceeded with the order.

After finding a seat and examining the items I received, I realized that I had been given two cheeseburgers, a coffee, and a cola instead of one of each. Troubled by this, I decided to check my bank account and discovered that I had been charged $5.97, in addition to the deduction of points for one cheeseburger. This was in direct contradiction to the employee’s earlier claim that no charges were incurred. I immediately returned to the counter, informed the employee of the mistake, and returned the extra cheeseburger. At this point, the employee called over her supervisor, which marked the beginning of an extremely unpleasant experience.

The supervisor engaged in a prolonged argument that lasted for at least 15 minutes. They argued that I couldn’t use two codes within the app simultaneously and questioned the validity of my order. I had ordered the beverages based on an advertisement that stated any size drink could be purchased for $1 plus tax using the app. Despite my attempts to explain the situation, I was met with resistance and a lack of understanding. Ultimately, I paid $3.05 for the two beverages, but the correct amount should have been $2.10. Exhausted and frustrated, I decided not to prolong the argument as my son was running around the restaurant, occasionally leaving the premises and even venturing into Walmart. Throughout this ordeal, no one offered an apology or displayed any empathy for the pressures I faced in trying to manage my son while addressing the issue.

To compound matters, all the receipts were taken back by the employees at the end, leaving me without any evidence of the transaction or my complaint.

This entire experience has been the worst shopping encounter I have ever had, and I sincerely hope that such incidents do not occur again in your establishment. As a renowned company, I trust that you value customer satisfaction and service quality. I kindly request that you address this matter seriously and take appropriate measures to rectify the situation.