McDonald’s complaint: Argumentative and accusatory manager. Incorrect order,cold fries.

Ordered 8/07/2024 at the drive-thru. A 4-piece chicken nugget happy meal with Sprite for my son was correct. Two plain mcdouble burgers, cheese only for husband was correct. My order was a double cheeseburger and a medium fry. I instead had a mcdouble drenched in ketchup and fries were cold and didn’t fill up medium box. I parked to take my order inside to get corrected,was looked at by multiple employees and not acknowledged. A customer with uber eats who was waiting ahead in line was also ignored and informed me good luck getting served.

After waiting almost 10 minutes the uber eats customer was attended to and the manager Laura approached me. I addressed that my fries were cold and she stated that no she cooked and bagged them herself and did I want a refund. I stated no I wanted fresh fries that were hot. Manager said well I can only give you a small fry as she claimed I had eaten half of them. I said no I did not, that I tried a half a fry and why would I eat cold fries I found distasteful? I then tried to explain my burger wasn’t correct of which manager said oh it was probably wrapped in wrong wrapper, I stated it was a mcdouble and I ordered a double cheeseburger.

The manager ordered staff to make my double cheeseburger and as she went to fill a medium fry said, Depending on which manager is here, I will have you barred from this store! That was extremely hash especially after being accused of lying and manager not listening to what I felt was a valid complaint. To threaten me with being banned,accusing me of lying and arguing about my order being unsatisfactory was above and beyond unexceptable and stressful. To argue with a customer is childish and unprofessional. I did not get belligerent or combative with her. My displeasure was very matter of fact tone that I just wanted my order corrected. I did not see that this would have warranted and esclated the situation the way manager Laura did. I want her reprimanded for her lack of customer service skills.I’m not out to ‘cheat’ McDonald’s for a medium fry, I have a life. I will never order anything at any McDonald’s ever again. I seldom eat fast food anyway. Laura needs an addititude adjustment or don’t work in customer service.