McAlister’s Deli complaint: Did not receive refund from purchase after requesting

My name is Nancy Grier and co-worker Francine Black place an online order on 1212022 at 11:51 pm and realized it was the wrong location so we called back right after ordering online up until 2:00pm and we finally got Jimmy on the line I think was the manager and I told him the situation and he told me that he was going to cancel both orders and we would receive a refund within 3 business days. I asked for ation of cancelation and he stated just check with your bank. We called back to the McAlister’s on December 7th and a lady answered and told us that he did cancel the orders and we would be getting our refunds he could not give us any ation of the cancelation.

Order14488373772288003 Payment Method: x3917 Visa $9.68
Order14488442491715584 Payment Method: 0689 Visa $21.15

We still have not received a refund and requesting that we receive our refunds ASAP. I cannot get our order ation to upload you can contact me at 704-456-2388