Mastercard complaint: unfairly blocked account

Name: unfairly blocked account
Item: Mastercard
Rating: 1
Author: Ivor

Open 16 Mar 2020 471 views Payment Providers

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Filed 16 Mar 2020 by Ivor

I was contacted by your fraud team to ask about transactions on my card. Your employee asked me which branch my card was associated with. This naturally confused me as a card is not associated with a branch. he then blocked my account as he said I had not answered security questions adequately.

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Case details

Status: Open
Company: Mastercard
Filed: 16 Mar 2020
Rating: 1/5
Desired resolution: Discipline the employee and compensate me for stress and inconvenience as I am trying to get back from the UK to France urgently.
Problem: Account blocked after confusing security questions
About: payment card

Progress

Filed
Company notified
Company replied
Resolved

16 Mar 2020 Complaint filed and published
16 Mar 2020 Message from Bizzy: we notified Mastercard about this complaint.

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