MassDOT complaint: Unable to update

Name: Unable to update
Item: MassDOT
Author: Donna

Open 29 Dec 2021 207 views Local Government

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Filed 29 Dec 2021 by Donna

1 2282021. Unable to update credit card information, on hold 58min. and 47 seconds when call was answered it was immediately disconnected.
On line chat to update on hold over 25 min. waiting in the queue. On line attempts to update login invalid. Attempts to update have been numerous on other days as well in response to renewal letter dated 112021.

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Case details

Status: Open
Company: MassDOT
Filed: 29 Dec 2021
Desired resolution: Have more than one phone line? Sufficient staff, several attempts prior to Christmas vacation week. Improve customer service.
Problem: Cannot update card details, calls disconnected
About: payment details update

Progress

Filed
Company notified
Company replied
Resolved

29 Dec 2021 Complaint filed and published
29 Dec 2021 Message from Bizzy: we notified MassDOT about this complaint.

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