Complaints about MassDOT

On this page you can see which complaints are submitted about Massachusetts Department of Transportation.

How to file a MassDOT complaint?

Whatever your complaint about MassDOT is, follow the next three steps in order to have the best chance of resolving your complaint.

1. Click on the 'File MassDOT complaint' button.
2. Describe your complaint in detail, and tell MassDOT how they should resolve it.
3. Submit your complaint directly to MassDOT and mention that you posted your complaint on

Statistics of MassDOT in the category Local Government

3 total complaints

Complaints overview

Sign placement

Complaint from on 12 May 2022 about MassDOT in category Local Government

The sign ENTERING NATICKWAYLAND was placed smack dab in the middle of the newly reconstructed sidewalk on the easterly side of the rioad. Closest house is 347 N Main St. All of the other signage was place on the grassy... Read more

Unable to update

Complaint from on 29 December 2021 about MassDOT in category Local Government

1 2282021. Unable to update credit card information, on hold 58min. and 47 seconds when call was answered it was immediately disconnected. On line chat to update on hold over 25 min. waiting in the queue. On line attempts... Read more

Pavement Repairs

Complaint from on 07 January 2020 about MassDOT in category Local Government

There's a stretch of pavement ( sidewalk ) on the Hollis St. , Framingham MA, 01702 that's in dire need of repairs. It seems that no one from the MASSDOT is doing anything about the situation. I like to know if... Read more