MassDOT Complaint Sentiment: Neutral

Our sentiment meter has detected that MassDOT complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with MassDOT, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 25, 2024

MassDOT complaint process

Do you have a dispute or had a bad customer experience with MassDOT? Submit your MassDOT complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of MassDOT.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional MassDOT complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about MassDOT?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

MassDOT complaints chart

We have received 1 complaints about MassDOT over the last 12 months. The graph below shows a monthly breakdown.

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MassDOT complaint statistics

Curious about MassDOT's track record in addressing complaints within the Local Government category? Dive into the all-time complaints data right here!

8
Total complaints
8
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 8 ratings

MassDOT reviews: (8)

Authentic experiences shared by our community for your benefit.

Filed for Hardship 5 months ago and still no response

Complaint from STOP MASSDOTEXPLOITAATION on 26 October 2023 about MassDOT.

I filed for a Hardship waiver back in the beginning of July 2023 because I have lost my home, my job, and was about to not be able to renew my cars registration because of past massdot fines. I was... Read more

Comments: 0
Rating:

Wobbly defective manhole cover

Complaint from B-Ri on 31 July 2022 about MassDOT.

For several weeks, manhole cover on Southbound side of Rte 27, corner of Fourth St, has been defective, wobbly, noisy, and possibly dangerous to vehicles and drivers. Issue needs to be resolved ASAP! It is disrupting sleep patterns 247. Complaint... Read more

Comments: 0
Rating:

OVER GROWN SPEED LIMIT SIGN

Complaint from R. Johansen on 23 July 2022 about MassDOT.

The complete area at the underpass of Interstate highway 195 and Main Street, Wareham, MA is so overgrown that the posted speed limit sign can no longer be seen. Read more

Comments: 0
Rating:

Blocked catch basin

Complaint from Icesider0@yahoo.com on 09 June 2022 about MassDOT.

There is a completely blocked catch basin, south bound on route 122 across from the WSC company in Millbury and 200 feet north of Hastings Avenue. During periods of heavy rain the road sends water cascading down my lower driveway... Read more

Comments: 0
Rating:

Sign placement

Complaint from Rick W on 12 May 2022 about MassDOT.

The sign ENTERING NATICKWAYLAND was placed smack dab in the middle of the newly reconstructed sidewalk on the easterly side of the rioad. Closest house is 347 N Main St. All of the other signage was place on the grassy... Read more

Comments: 0
Rating:

Unable to update

Complaint from Donna Cabral on 29 December 2021 about MassDOT.

1 2282021. Unable to update credit card information, on hold 58min. and 47 seconds when call was answered it was immediately disconnected. On line chat to update on hold over 25 min. waiting in the queue. On line attempts... Read more

Comments: 0
Rating:

Worker being negligent with his job

Complaint from mgc2689 on 28 September 2021 about MassDOT.

Today at around 8am to well into the morning. Truck number 111 arrived near 43 York terrace to repair utility pole. I expected noise from the truck. Not the problem.the problem was the gentleman felt it ok to bring his... Read more

Comments: 1
Rating:

Pavement Repairs

Complaint from Manny on 07 January 2020 about MassDOT.

There's a stretch of pavement ( sidewalk ) on the Hollis St. , Framingham MA, 01702 that's in dire need of repairs. It seems that no one from the MASSDOT is doing anything about the situation. I like to know if... Read more

Comments: 0
Rating:

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