Mary Brown’s complaint?

Do you have a dispute or a bad customer experience with Mary Brown's? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Mary Brown's customer service runs through the contact form on the Mary Brown's website, which takes questions, concerns and compliments and lets you name the restaurant involved. Mary Brown's publishes no national customer service phone number, so for a problem with an order you are still holding, the restaurant itself is the quickest contact. Have your receipt or app order number, the location, and the date and time of your visit ready.

Want the complaint in writing from the start? Start your complaint here and we push it out to Mary Brown's by email, social media and printed letters.

To complain to Mary Brown's head office, use the contact form on the Mary Brown's website and name the restaurant, or write to the Mary Brown's Inc. home office in Markham, Ontario, whose address is in the contact details at the top of this page. Most Mary Brown's restaurants are run by franchisees, so the home office is the place for anything beyond a single visit, such as app and catering orders, refunds, or how one location treats its guests. Give the location, the date and time, your receipt or order number, and what you want done.

Same problem at the same location more than once? Set it out with us and we place it beside other guests of that restaurant, who can back your case up.

For a wrong or missing Mary Brown's order, raise it with the restaurant that made it while you still have the food and the receipt; once you have left, use the contact form on the Mary Brown's website and name the location. For an app order, keep the order confirmation and the payment record. For an order placed through a separate delivery app, the refund normally runs through that app. Photograph what you received and keep the packaging.

Paid in full for a box that came up short? Start it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push.

Nothing has been reported about Mary Brown's here yet. Our research shows what typically goes wrong at fried chicken chains: missing items and wrong pieces in the box, chicken that is undercooked, cold or greasy, long waits at busy times, refunds for app and catering orders, and prices or service that differ between franchised locations.

Had one of these at your local Mary Brown's? Be the first to report it: we help you write it in minutes, and your case opens the record for the next diner at that location.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Mary Brown's through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Mary Brown's can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.