Fantuan complaint?

Do you have a dispute or a bad customer experience with Fantuan? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Fantuan customer service for an order runs through live chat, opened from the order details or the Help Centre in the Fantuan app. By phone, +1 778-402-2900 is Fantuan's Canadian order line, and the Fantuan About page lists a separate line for the United States; for other questions the email address is feedback@fantuan.ca. Have the order number, the restaurant, the time of the order and photos ready.

Order missing items or charged twice? Start your complaint here at the same time: we push it out to Fantuan by email, social media and printed letters.

To get a refund from Fantuan for missing or incorrect items, open the order details in the app, choose after-sales support, upload a photo and describe what was wrong; for a problem with the food itself, contact live support with photos. Do it while the order is in front of you, and photograph the packaging, the receipt slip and every item. Keep the order number and screenshots of the chat in case the refund amount or method is not what you expected.

Refused a refund you believe you are owed? We help you write the complaint in minutes, with the order details and photos laid out so the case is clear.

A Fantuan order can run late because of order queues, restaurant preparation time, severe weather, roadwork or traffic, which is how Fantuan's own FAQ explains the gap between the estimated and actual arrival time. Follow the live progress in the app, and contact live support from the order details if the courier cannot find you or the food does not arrive. Screenshot the estimated time, the status updates and the arrival time, because that sequence is what a refund request rests on.

Food arrived cold and an hour past the estimate? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Fantuan is run by Just Order Enterprise Corp. from its head office in Burnaby, British Columbia, and that address is in the contact details above. To take an order complaint beyond live chat, write to feedback@fantuan.ca with the order number, the dates, the amounts and a short summary of what live support said, and ask for it to be reviewed by a manager. Keep the chat transcripts and your card statement line together, so the whole history sits in one message.

Nothing has been reported about Fantuan here yet. Our research shows what typically goes wrong at food delivery apps: items missing or wrong in an order, food that arrives cold, spilled or late, refunds that depend on photos sent through the app, delivery fees and promotions that do not apply as expected, and charges for orders that were cancelled.

Paid in full for an order that came without half the dishes? Be the first to report it: your case opens the record the next customer checks before ordering through Fantuan.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Fantuan through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Fantuan can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.