Marlboro complaint: Bad filters

Name: Bad filters
Item: Marlboro
Author: Janice

Open 9 Sep 2021 228 views Tobacco / 420

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Filed 9 Sep 2021 by Janice

I purchased two packs of Marlboro lights (now gold pack). To my surprise, the filters were not white but brown. While smoking this pack, five of the cigarettes broke at the filter and I was unable to smoke. I pay way too much per pack to lose 14 of the pack. Why were the filters changed?

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Case details

Status: Open
Company: Marlboro
Filed: 9 Sep 2021
Desired resolution: I would like to be reimbursed for these two packs. Also since this is obviously a flaw in the manufacturing process, please look into correcting this. I would also like to know why the filter paper was changed.
Problem: Cigarettes breaking at the filter
About: cigarettes

Progress

Filed
Company notified
Company replied
Resolved

9 Sep 2021 Complaint filed and published
9 Sep 2021 Message from Bizzy: we notified Marlboro about this complaint.

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