My complaint:
I purchased two packs of Marlboro lights (now gold pack). To my surprise, the filters were not white but brown. While smoking this pack, five of the cigarettes broke at the filter and I was unable to smoke. I pay way too much per pack to lose 14 of the pack. Why were the filters changed?
Suggested solution:
I would like to be reimbursed for these two packs. Also since this is obviously a flaw in the manufacturing process, please look into correcting this. I would also like to know why the filter paper was changed.
