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Marks and Spencer complaint: I took morning off work for 1100-1200hrs delivery

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Filed 23 Apr 2019 by Disappointed

I received emails and text from DPD confirning date and time as requested by myself.

I waited until 1300hrs and phoned DPD to be told there was an error because of bank holiday and it would be delivered tomorrow – apologies.

I phoned customer services and was answered by a South African call centre initially offering £5 compensation which is insulting. Then I was told by his colleague it should not have been offered until the delivery was made.

I cancelled the item costing £120. I will receive the refund in next 7-10 days.

How do I get my morning off from work again?

What disappointing customer service.

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