Margaritaville at Sea Paradise complaint: Lost Luggage

I attended a cruise on Jul 19-21 with your company. During our stay, we were advised to place our luggage outside the door on departure day, which we did. Upon debarking, we went to get out luggage and 2 out of the 3 were there. The 3rd luggage was missing. We went back to the ship and filled out a report, which we took a picture of and attached. When then went back to the checkout level we saw one bag left, that no one had claimed. The bag looked similar to ours but was not our bag. We spoke to the manager CuaCua at the check-in desk, and he stated that maybe the customer in room 7029 accidently took our luggage, as their luggage was still there. He stated that they will call the client and reach back out to me and never did. I contacted your customer service department via phone and was advised to start emailing the company.

My cabin number was 7012 7031

I spoke with the manager on the deck, filed a report on the ship on the day the ship arrived back. I called and emailed their customer support many times with no resolutions. on July 26, 2022, July 29, 2022, Aug 7, 2022, Aug 21,2022, Aug 22, 2022, Sept 28, 2022, Mar 31, 2023