Margaritaville at Sea Paradise complaint: Cruise to Grand Bahama Island

Greetings,
I would like to make a complaint regarding cruise that I and my wife booked on 11-20-2023 with Margaritaville at Sea for going to Grant Bahama, sailing off on 11-25-2023 and returning back on 11-27-2023. The company did not let my wife board it regardless she had the proper documents to be in the United States and enter the country in one year from the date when she initially came in the United States which is 09-11-2023. They denied her of boarding the ship because they stated she cannot enter the country again. When she initially entered USA the immigration services notify her and did stamp her visa that she will receive her green from 6 months to an year so she can enter the country in until 09-11-2024. The employees of Margaritaville at Sea, regarding the fact we displayed all documents she had refuse to accept them and also refused to reach out to U.S. Citizen and Immigration Services and ed that. They refused to reimburse the whole amount we paid for the cruise regardless we couldn’t board the ship because of their fault. They affected us morally and financially. They disrespected the civil rights of my wife being legally in the country and having the right to enter it in certain period. We had to travel 12 hours to get to the ship but they did not let us boarding it. We would like to be compensated from the company financially for the moral and financial damages we had. Please, advise and take action to protect our civil and legal rights.
Attached are copies of all documents she had and the reservation we booked.