Marco’s Pizza complaint: They Gave My Pizza To The Wrong Customer

So it’s been about 7 months since I have ordered from this location. I ordered my pizza on line and put that I would be picking it up at 7:30pm. When I ordered my pizza it was 6:15pm. I got to the location around 7:15pm. When I walked in there was 2 customers waiting for they’re order. I was greeted by a young man at the register. He asked my name when I said I was there to pick up a online order. He then proceeded to look at all the orders being picked up and there was a good amount of ready orders but, mine was not one of them. The young man told me that it would be a few minutes that mine was still in the process of cooking. So by this time it was way past my order pick up time. As people were going in and out of the store with their orders I am still sitting and waiting for my order. By this time it was 8:00 pm and I had a hungry husband and kids in the car waiting for me. At 8:05pm the young man came to the register and apologized and told me that my pizza was given to the wrong customer. Smh by this time and said that it would be 5 minutes for my pizza to be ready. This is the 3rd bad experience I have had since this location has opened. I thought by now that this location got it together. Sad to say but my family and I were extremely disappointed