Marco’s Pizza complaint: Left on hold while trying to place an order.
Filed 15 Sep 2023 by James
Tried calling to place an order online. I left work and tried calling to place the order and was placed on hold. So it took me 17 minutes to get there from work and was on hold the entire 17 minutes, at 17 minutes and some odd seconds, phone call automatically disconnected. I pull in parking lot and see an employee out back smoking. I go in the inside and it’s not a customer in sight, only 2 other employees cleaning. So I ask to see the manager, which was the guy out back smoking. I kindly ask him what was the reason that u was left on hold for nearly 20 minutes when it’s not a customer in sight. I should him the call log where it was almost 18 minutes with the correct number, remind you its Monday night not a weekend night. Needless to say I will be taking my business around the corner to Five star from now on.
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