Marco’s Pizza complaint: Poor Service
Filed 15 Oct 2023 by Chris
Placed an online order with a loyalty credit. When I went to pick up order stood at counter for a solid 3 minutes before i was even acknowledged. Young man working finally came to counter and just stared at me for at least 30 seconds before asking if I placed an order. He proceeded to tell me it was 8.99 though I had applied my credit online. I explained I placed online and should not be charged. He replied it was a computer glitch and there was nothing he could do. Which time the Manager walked by asked him what the issue was, he told her she just looked at me then walked away. No apology, no attempt to rectify the situation just total apathy. While attempting to complain through Marco’s web it just proceeds to order site. Very disappointed.
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