Lyft complaint: Ride

We were at the Pechanga Arena for a concert. As soon as it was over we went directly over to where our first Lyft driver told us to go to get a ride back to our hotel. I immediately got on the app and scheduled a ride. It kept telling me that it would be around 11:51 for pickup and at that moment it was 11:05. We took it and started to wait. Well about 5-8 mins later the driver dumped us. And we had to do the entire process over again. This happened 5x!!! And we were in a very UNSAFE area. There were these men at the bus stop threatening people with knives. By the time it was 12:10 we had been there an hour and NO RIDE. I went to my Uber app and got a ride right away. She showed up in about 7 mins. We didn’t get to our hotel until 1:00am. I have never used Lyft before, but I am not using them ever again. I am completely disgusted at their service.