Little Caesars complaint: POOR customer service and management

Worst experience and products ordered ever of crazy bread and pizza ever. I entered the Military store location and ordered your Deep Dish pizza and crazy bread I had a free crazy bread coupon. I was at the store on Military Trail and was told I needed to order it in the app for the coupon… so I did, the app didn’t show just sausage only pepperoni or 3 meat so I asked the gentleman behind the counter if I could order a pepperoni and get half pep and half sausage and he said that wouldn’t be a problem so I ordered and paid and it told me that the ation was 696 but my order was at the Royal Palm Store ???about 15 minutes away. So I called that store told them what happened gave them my ation and name and asked if they could accommodate the order or I was going to cancel it and try to place an order for the Military trail store that I was standing in.

It would of been about 8 minutes out of my way but it beat standing around doing nothing so I headed to the Royal Palm store and when I got there my pizza was in the portal they asked me a few questions then retrieved my order. I looked at it and it was a PLAIN CHEESE DEEP DISH. I was very angry and asked why it wasn’t the way I had called and asked it to be. The counter person had no clue but remembered I had called. She took it back to the manager who said the sticker on it says cheese so that’s what he ordered. I said give me the pizza and the managers so I can contact him.

He said I am the manager so I told him how I was at the other store placed my order and it came to this store so I called your store and they said that they would be able to accommodate the order as I had requested on the phone, he said obviously the message never got to him and that I could keep the plain one and he would make what I ordered but it would be about 10-15 minutes I said thank you and I was going to go for a walk. When I came back about 10 minutes later to pick up my order I was given the original pizza with some pepperoni and sausage thrown on top and put back in the oven for a few minutes(I believe this because I was not given the plain pizza back) and was so pissed off.

I just left and sat in my car for 10 minutes contemplating weather or not to go back in and start a commotion instead I just went home and decided to put the pizza back in the over to cook it. Also please note the crazy bread was not cooked at I cannot attach pictures but I have them if you want to see what I had to bring home to my family.