Little Caesars complaint: Delivery failure

Have already attempted multiple times to contact customer service, leaving call back numbers each time, without success. On 011723, attempted to make delivery request from store 10 0163 00656. Order 989505 697. Order placed on line; no mention was made that delivery would be made by Door dash until texts started arriving from driver. Text noted that delivery was completed, but order never arrived. Called driver at number provided on text; he was unable to communicate in English. Another person called from private number on his behalf, and hung up.
I drito the store. Talked with young female manager. She refunded cost of pizza and desert, but said she couldn’t refund cost of soda or tip. Offered a free pizza and desert as compensation. Pizza was cold, greasy, and soggy; desert was uncooked. 3 attempts to reach customer service went unanswered.
As a former Detroiter, I am well aware of the Illitch legacy. This failed miserably. Please contact me ASAP at (863) 521 9597. While both Little Caesars and Door Dash cite independent contractor issues as reason for inability to address this issue, it is your Company ‘s name on the receipt and the ads. Failure to deliver a product I ordered and paid for ( remember, your manager only offered partial reimbursement) may constitute petty theft. The conditions of the property and the product offered as compensation were certainly not consistent with the Little Caesars brand image. I await your response.