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Lidl complaint: Unpleasant Customer Service

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Filed 11 Nov 2020 by Anna

Dear Sirs, I am a consumer of your company in Athens, Greece. We have two local supermarkets in our superb. I found the Greek Supermarket to outperform your supermarket in customer service. Most employees, such as cash register operators, are defiant and unpleasant. Is there something wrong with your procedures? Looking back 15 years ago, I had Australian friends who worked in Germany and described their experience as unpleasant. I am trying to get to the bottom of this and I am here to share this information so that we can improve things even if this may sound unpleasant for the reader.

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