Lidl complaint: Tain customer service ,by Tain mamager

I was washing my hands in toilet and a very valuable ring and sentim3ntal rin slid of and as there was noe trap in the sink hole it ent Dow the plug hole ,I went to the nearest and only member of staff on the floor , who was busy with long customer queue. He used his head phone to seek assistance from the manager ,as I was crying and very distressed . He was most embarrassed to relay the managers response which was “I HAVE NO TOOS SO IM NOT COMING DOWN” The member of staff on the till had now accrued a long queue and there was no other til open .he did say he would help if he could . However a n other customer helped by unscrewing the sink trap and recovering my ring ,I wish to register my complaint as I think the response of your manager was at the very least disgusting .the time ofthe incident was 15.28 on 14/1/2025 I won’t let this mater drop until I have had an appropriate response from your company to my satisfaction