Complaint: replcement brushhead for cordless vacuum

on 30 March 2021 about Lidl in category Supermarkets / Grocery Stores

New complaint
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Complaint resolved
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My complaint:

on february 10th I contacted customer services regarding a fault with my cordless vacuum I was put in touch with hoyer who advised me the problem was wear and tear so I purchased the replacement part and as of today 30th march I have not received it I have now received another Email from hoyer (the sixth) stating the parcel will now be returned to them and they will refund me then asked me to re-order it again which I am not prepared to do as it will no doubt end up the same result meanwhile I am still without my vacuum.
I look forward to your comments.

0 0 votes
Justified complaint?

Suggested solution:

after 7 weeks I feel lidl should step in and contact hoyer and get the part for me as I have no confidence in having any further dealings with this supplier

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