My complaint:
on february 10th I contacted customer services regarding a fault with my cordless vacuum I was put in touch with hoyer who advised me the problem was wear and tear so I purchased the replacement part and as of today 30th march I have not received it I have now received another Email from hoyer (the sixth) stating the parcel will now be returned to them and they will refund me then asked me to re-order it again which I am not prepared to do as it will no doubt end up the same result meanwhile I am still without my vacuum.
I look forward to your comments.
Suggested solution:
after 7 weeks I feel lidl should step in and contact hoyer and get the part for me as I have no confidence in having any further dealings with this supplier
