Lazada complaint: Voucher

Lazada claimed that i am restricted to collect shipping voucher because many accounts are using my address and contact number. They said all the accounts are belonged to me and i am using those accounts to take benefit. The customer service showed me the proof. In fact, the account that she showed me are neither my sister, brother in law and niece’s account. They make order but ask me to collect parcel on behalf of them as we are not at home during days. Previously, the parcel are sent to our home address directly. However, we felt sorry for our neighbours (two old folks) as they are the person who received the parcel for us especially during 1111 sales. They need to walk out from their house and received on our behalf. Hence, we decided to set the delivery address to my office. Some heavy parcel and big parcel still send to my house address.

Another issue is she called me in full name. For me, this is disrespectful. It feels like i am being accused.