Ladbrokes complaint: Online gambling LC International, Ladbrokes

I am messaging you because I feel you have failed in your process for duty of care. Since February 2022 to May 2022 .I was able too deposit more than I could afford to gamble,ie in excess of eleven thousand.it was only after three months that you phoned me up too advise me of this fact .and this information from you has come as a huge shock too me .although you didn’t force me to gamble I strongly believe that you should have set deposit limits on affordability. Especially for those that are vulnerable, ie no will power like myself.

This huge gambling loss has affected me, and I am struggling with work ,and also my social life has been affected, due to me struggling with the enormity of what has transpired.it is only after losing that you can fully appreciate the damage that online gambling does, so therefore I am asking you too consider a partial refund,.my wife works two jobs now and we are in debt because of this. Please let me know what you decide as I do feel that you are accountable. Three months nearly 12 thousand pounds.
£800 to 14 hundred pounds in a day.if there is no positive action from yourself, then I will escalate this issue to another governing body. Attached is just part of the deposited funds via PayPal