Ladbrokes complaint: Not observant of self exclusion
Filed 5 Mar 2022 by Lori
I was self excluded and able to play on Ladbrokes online today. I was able to play with just short of £200 and I lost my money. After losing my money I got a message to state my account was blocked due to self exclusion. When I spoke with the online agent she told me I was not able to play. I asked for a full refund as they weren’t observant of the self exclusion. My account was then blocked when I had £25 left in my account.they advisor said I had been self excluded from todays date which in fact is untrue. I have been excluded over 6 months ago. I have attached proof
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