Ladbrokes complaint: Not doing job and very rude

Hi I have been a Ladbrokes shop customer for nearly 30 years and never experienced anyone working in your betting shops like this I just moved to Brackley and used your shop on 2 occasions with no problems until I went in during week and when I went to put bet on one of your staff told me hold on a sec as he was on his phone not talking just looking at it I said can you hurry as race is going off be took my bet then asked me what the stake was which was clearly on slip I told him he took bet and halfway through race he said bet was late and then said it had already gone off when I was walking to counter when I disputed this he said your calling me a list then Get out I’m not taking your other bets I came in next day at spoke to other staff and one that was there when said incident occurred they appoligised and said they would have a word with guy and said he shouldn’t talk to customers like that. I then proceeded to use shop service for 2 days with no problems I went in today Sunday 27th feb and when I walked up to section to looked at dog racing form the morning dogs were still on wall at just got 6pm I asked guy and said isn’t it your job to change the papers on display with the the form guide he replied your already barred and then asked his mate who was on machine to get me out of shop I started to leave shops when his frien grabbed and pushed me out the door that is Assault and it’s unacceptable that you have staff who sit on Thier phones and don’t keep the shop form guides updated I understand if they are busy and sometimes that can be missed but not because they are too busy on Thier phones and when pointed out the are rude and get a friend to assault you by putting Thier hands on you. I havnt had any problems with any other staff but this one cashier he is very rude and very incompetent doing his job.