Kona Grill complaint?

Do you have a dispute or a bad customer experience with Kona Grill? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Kona Grill takes guest feedback through the contact form on its website, where you choose a category and the location you visited, and its corporate office takes calls on (646) 624-2400. For a reservation, a takeout order or something during a visit, call the restaurant itself, listed on the Kona Grill locations page. Have the restaurant, the date and time, and the receipt or order number ready.

Bill or order wrong? Raise it here too, and we push it out to Kona Grill by email, social media and printed letters.

To reach the Kona Grill corporate office, call (646) 624-2400 or use the contact form on the Kona Grill website, and ask for the complaint to go to the corporate office as well as the restaurant. The corporate office is in Denver, Colorado, and Kona Grill is owned by The ONE Group Hospitality, which also owns STK and Benihana. Give the restaurant, the date and time, the reservation or check number, and what you want: a refund, a credit or a gift card.

Event bill or group booking the corporate office should see? Bring it through our complaint process: our trained AI opens a case for you and keeps advising you on what to send Kona Grill and when to push again.

Kona Grill Friends with Benefits is the rewards program it shares with The ONE Group's other restaurants, including STK and Benihana, and points are earned by giving your account number, email or phone number to your server before the check is closed. If points from a visit do not appear, log in to your Friends with Benefits account to check the balance, then send the details through the contact form on the Kona Grill website: the email on your account, the restaurant, the date and the check number. Keep the receipt, because Kona Grill asks members to hold on to it in case they need help with missing points.

For a Kona Grill meal, takeout or catering order that was wrong, incomplete or not what you paid for, tell the restaurant while you are there or as soon as you can, and send the details through the contact form on the Kona Grill website: the restaurant, the date and time, the order or check number, photos and what you want back. If you ordered through a separate delivery app, raise it in that app too, because that app took your payment. For a private event, put the agreed menu, the deposit and the final bill side by side.

Charged for an order that was wrong or incomplete? Put it to us: we help you write the complaint in minutes, with the order, the photos and the charges in one place.

Nothing has been reported about Kona Grill here yet. Our research shows what typically goes wrong at bar and grill restaurant chains: slow service and long waits on busy nights, orders that arrive wrong or incomplete, gratuity and minimum spends on group and private bookings, takeout and catering orders that do not match the receipt, and rewards points or gift cards that do not apply.

Happy hour bill or group booking not what you agreed? Be the first to report it: your case opens the record for the next Kona Grill diner booking the same kind of night.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Kona Grill through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Kona Grill can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.