Kmart Australia complaint?

Do you have a dispute or a bad customer experience with Kmart Australia? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Kmart Australia customer service on 1800 124 125, the Australian number, or use the contact page on the Kmart website, which lists its other routes. Have your receipt or order number ready, along with the email address used for an online order, and note the date of each call and any reference you are given. Shoppers in New Zealand should use the contact details on Kmart's New Zealand website.

Start a complaint here alongside that call, and we push it out to Kmart by email, social media and printed letters.

To take a complaint to Kmart head office, put it in writing through the Kmart contact page or the customer service line and ask for it to be escalated beyond the store, quoting the store, the date and your receipt or order number. Kmart Australia is run by Kmart Australia Limited as part of Kmart Group, which is owned by Wesfarmers, and its head office is in Chadstone, Melbourne; the full address is in the contact details at the top of this page. State the outcome you want: a refund, a replacement or a repair.

Refund or replacement refused at the store? We help you write the head office complaint in minutes through our complaint process, drawing on thousands of complaint letters that actually worked.

Kmart Australia treats change-of-mind returns and faulty items differently. For a change of mind, Kmart asks for proof of purchase, such as the printed receipt, the receipt in the Kmart app or the order confirmation email, and the item has to be in a condition it can resell; the time limit and the excluded categories are on the returns page of the Kmart website. Kmart products can generally go back to the service desk of any Kmart store, while items from a marketplace seller or Target products bought on the Kmart site follow their own returns rules.

A faulty item is a different matter: in Australia the consumer guarantees under the Australian Consumer Law apply on top of any store policy, and in New Zealand the Consumer Guarantees Act does the same, so you can ask for a repair, replacement or refund depending on how serious the fault is. Keep the item, photos of the fault and any proof of purchase, even a bank statement.

If a Kmart online order has not arrived, check the tracking link in the dispatch email and the order status in your Kmart account or app, then contact Kmart with the order number and the expected delivery date. For a click and collect order, wait for the message that the order is ready, and take the order number and the confirmation with you to the store. Where the tracking shows the parcel as delivered but nothing came, ask Kmart to look into it with the courier and screenshot the tracking page.

Order paid for and no parcel at the door? Open a case with us: our trained AI keeps coaching you on what to reply to Kmart and when to push again.

Nothing has been reported about Kmart Australia here yet. Our research shows what typically goes wrong at discount department stores in Australia and New Zealand: change-of-mind returns turned down without proof of purchase, faulty products and disagreements over repair, replacement or refund, online orders that arrive late or incomplete, click and collect orders that are not ready on time, and refunds that take longer than expected to reach the card.

Had a return turned down at the service desk, or an online order that never turned up? Be the first to report it: your case opens the record for the next Kmart shopper with the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Kmart Australia through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Kmart Australia can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.