Dan Murphy’s complaint?

Do you have a dispute or a bad customer experience with Dan Murphy's? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Dan Murphy's Customer Service Centre is on 1300 723 388. The Help Centre, linked in the contact details above, also has the Murphy chatbot, which can pass you to a human agent on live chat. Dan Murphy's stores no longer have phone numbers for customers, so the Customer Service Centre is the line for store questions as well. Have your order number, the store, the date and your receipt or My Dan's details ready.

Order wrong or bottles broken? Start your complaint here as well: we push it out to Dan Murphy's by email, social media and printed letters.

Dan Murphy's is owned and run by Endeavour Group Limited, whose head office is in Barangaroo, Sydney; the postal address is in the contact details above. When you ask to speak to a manager, the Dan Murphy's Help Centre points you to the Customer Service Team, which lodges the feedback. Put the complaint in writing: the order or receipt number, the store, every date you called or chatted, any reference you were given, and the outcome you want.

Want it in front of head office in writing? Put it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Dan Murphy's products come with the Australian Consumer Law guarantees, so a faulty, damaged or wrongly supplied bottle can entitle you to a refund, replacement or other remedy. For a refund, contact the Dan Murphy's Customer Service Centre on 1300 723 388 or use the Help Centre, with the receipt or order number ready. A change of mind is a different case, where the store's own policy decides.

Keep the bottle, the cork or cap and the receipt until the claim is settled, and photograph the label and the fault.

Check the order emails and your Dan Murphy's account for the status of a Dan Murphy's delivery, or ask the Murphy chatbot in the Help Centre; the Customer Service Centre on 1300 723 388 can look an order up by its number. Alcohol in Australia can only be handed to someone aged 18 or over, so the driver may ask for ID and take the order back when nobody of age is there to receive it.

If the delivery arrives short or broken, photograph the items, the box and the label before anything goes out, and check the order against the tax invoice the same day.

Be careful if you never signed up for its emails. Dan Murphy's says it never emails people who are not on its mailing list and that genuine promotions also appear in your My Dan's account, so a prize or deal that shows up nowhere else is best deleted without clicking any link or attachment.

Nothing has been reported about Dan Murphy's here yet. Our research shows what typically goes wrong at large liquor retailers: deliveries that arrive late, incomplete or with broken bottles, price-match claims that are turned down, member offers that do not apply at checkout, faulty bottles that are hard to return, and refunds for missing items that are slow to come through.

Price match turned down at the counter? Tell us what happened: your case starts the record the next shopper checks before relying on the guarantee.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Dan Murphy's through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Dan Murphy's can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.