Klook complaint?

Do you have a dispute or a bad customer experience with Klook? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Klook customer service runs mainly through chat inside each booking: open Bookings in the Klook app or on the Klook website, choose the booking and select "Need help with this booking?" to chat with the support team. For anything you want in writing, support@klook.com is the address Klook gives in its terms, including for a voucher that cannot be used. Have the booking reference, the activity date and the operator's name ready.

Voucher refused or an activity cancelled on you? Start your complaint here as well: we push it out to Klook by email, social media and printed letters, alongside the chat you already have open.

No: Klook does not publish a customer service phone line for customers in the US, the UK or Australia, so treat any number in search results or social media posts that claims to be Klook support with caution. The routes Klook itself offers are the chat inside each booking in the app or on the website, and support@klook.com for written questions. Save the chat transcript or screenshots of it, because that is your record of what support told you.

A Klook refund follows the cancellation terms shown on the activity page when you booked, and those terms differ from one activity to the next. Ask for it through the chat inside the booking, quote the booking reference, and ask in writing whether the money goes back to your card or is paid as credit. Klook takes payment through local companies (its US company for US-dollar payments with a US card, its UK company for pounds, its Australian company for Australian and New Zealand dollars), which matters if you later dispute the charge with your card provider.

Refund turned down or paid as credit you did not ask for? Open the case through our complaint process: our trained AI keeps coaching you on what to reply, when to push again and how to escalate if nothing happens.

Not if you never booked anything. Fake Klook confirmations for Hong Kong Disneyland tickets have been sent from a lookalike address, with links that lead to pages asking for card details. Check the sender's address carefully and look the booking up in your own Klook account instead of clicking a link in the email.

Nothing has been reported about Klook here yet. Our research shows what typically goes wrong at online travel marketplaces like Klook: vouchers refused or not recognised by the operator on the day, activities cancelled at short notice, refunds that take longer than expected or arrive as platform credit, bookings stuck unconfirmed, and charges in an unexpected currency. Because a local operator runs the activity, customers are also often unsure whether Klook or the operator should put things right.

Had a voucher refused at the gate or an activity cancelled under you? Be the first to report it: your case opens the record for the next traveler who books the same kind of trip through Klook.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Klook through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Klook can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.