Kiwi.com complaint: Data integrity breach

Dear manager, We have been engaged by the Ulucaru family to deal with this data integrity matter. The issue in discussion is that kiwi.com is refusing to provide our clients with the existing client personal detais which have been illegaly changed by kiwi.com. Our client called them several times to resolve this problem and complained, but no action taken. PLEASE be informed that we have a hunanitarian case here which has been badly dealt with. My clients in this booking Mr and Mrs Ulucaru’s personal data have been illegaly changed by Kiwi.com, putting them in inability of making any changes. Due to medical reasons, surgery related, Mr Ulucaru did not receive medical clearance to fly on 15.12. Hence,Mr Ulucaru and Mrs Ulucaru needed to change the booking. The agency humiliated them by breaching their data integrity by changing their personal details without permission. However, kiwi.com illegal action created distress, further medical problems, financial loss and trauma to my clients. We are asking for the following remwdies: Release of the modified client details( email address and phone) Refund of the entire purchase amount into our client’s bank account ASAP. 1000 USD for humiliation. All of the legal costs to be paid by kiwi.com. Looking forward for this resolution. Kind regards Cristina Nitu Enrolled Barrister and Solicitor of the High Court of New Zealand 0064211571125