KFC complaint: Unsatisfactory food service

Name: Unsatisfactory food service
Item: KFC
Rating: 2
Author: Thato

Open 28 Jan 2024 70 views Fast Food / Delivery

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Filed 28 Jan 2024 by Thato

I ordered an Allstar Box meal, 4 dunked wings and a sweetchilli twister meal and instead I got 3 dunked wings, an Allstar Box with no one piece chicken. The twister was a Classic even though I ordered sweetchilli one. Both meals were supposed to be served with Fountain drinks and instead my cup only had soda water in it and not the sprite I asked for.

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Case details

Status: Open
Company: KFC
Filed: 28 Jan 2024
Rating: 2/5
Desired resolution: I'd like a refund or they should replace my meal. Double check orders before serving them to customers. Ask the customer for their opinions when the store doesn't have the ordered food so they can get a substitute of their own preference.
Problem: Missing items and wrong meal served
About: box meal

Progress

Filed
Company notified
Company replied
Resolved

28 Jan 2024 Complaint filed and published
28 Jan 2024 Message from Bizzy: we notified KFC about this complaint.

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