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KFC complaint: No Offers from the phone app

Open 86 views Fast Food / Delivery
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Filed 12 Jul 2022 by RICHARD

I traveled to my local KFC in Hereford after receiving many emails advertising the offers that can be given via the App, on arrival the duty manager informed me that the app was down and there was no way to offer me the discount that had been promised on the app, I asked for the manager to override the till to let me have the 2 mighty buckets for one, offered at £5.49 but he stated that there was no way he could do that, I have been managed in many retail establishments and know there is always a way to override systems, I was extremely disappointed they were not able to resolve this issue and came away from the restaurant with no food, as I was unwilling to pay the extra 4 to have the same meals without the offer applied.

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