KFC complaint: Funds were debited no refund

Name: Funds were debited no refund
Item: KFC
Author: Nolitha

Open 13 Dec 2021 125 views Fast Food / Delivery

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Filed 13 Dec 2021 by Nolitha

I used the KFC APP to purchase super with our last R200, while the app was validating bank details, an error message popped up that transaction could not be processed and a refund has been initiated. Funds have not been refunded and meal was not delivered, Capitec charged us to try and process refund without success.

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Case details

Status: Open
Company: KFC
Filed: 13 Dec 2021
Desired resolution: I would like a refund of the R200 or VOUCHER equivalent to the amount that was debited.
Problem: Payment taken, order failed, no refund
About: meal order
At stake: 200 ZAR

Progress

Filed
Company notified
Company replied
Resolved

13 Dec 2021 Complaint filed and published
13 Dec 2021 Message from Bizzy: we notified KFC about this complaint.

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