Just Eat complaint: driver crashed bike with my order then delivers it 70 minutes later

I have 2 complaints at the moment

1 order no 1723614080

this guy crashes his bike and delivers my mc Donald’s breakfast 70 minutes after my order i have screenshots of my bank account when the money was taken from bank for order …and i have screenshots of 40 mins later when he is at his accident scene …i then gave up then he turns up 20 mins later after i had waited 40 mins….and you cannot contact just eat while there is a live order….its a joke

then they dot refund me fully…they insult me with a so-called good will getsture of 5 pounds credit not even a refund to my bank account

then there is problem number 2 from today

order number 1726413853

i go to my previous orders and press order again and then get delivered 2 hash browns and a chocolate brownie…I’ve never ordered
these 3 items on their own so how can this be a ( order again) situation