Just Eat complaint: Delivery did not arrive
Filed 6 Sep 2021 by Alan
Having placed an order for 2 meals from McDonalds, along with 2 portions of sides, what turned up was a single Diet Coke.
The only possible route of contact was through ‘chat’ on the app and, having gone through 3 separate conversations, I received ation that all they would do is send me an email to which I needed to respond with images of the order (how can I send images of an order that didn’t arrive?!)
I then went to the Restaurant, who refused to give me my order and insisted that I go through Just Eat!
3 days later, I have still received no email and McDonalds have again directed me to Just Eat!
Absolutely shocking! My order cost more than £20 and I received no food at all!
The Just Eat website provides no opportunity to contact anyone, the only option is to provide a review of the order.
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