My complaint:
tobacco is of low quality containing wood chips giving a sense of a mere degraded cigrette rather than the usual feeling of escalation due to developed name of good quality. The distribution of bad cigerettes in the packaging in not uniform and so the whole packaging cannot be disgarded.
Suggested solution:
more strict checikng of local involvement in the distribution of your product in local areas since, illegal invilvement in mostly done on retailer and secondary distribution chains,