JackpotCity complaint: Withdrawal issues

I requested to withdraw my funds from my account after speaking to representative Budwein2 and having a normal just back-and-forth conversation regular talk asked me how my day was how my week was going he noticed that I had requested to withdraw $250 earlier in the week but then I cancelled it and I played with the funds and I added additional funds that being said I won $1200 I requested to withdraw over the $1000 upon doing so the representative claimed that I made a comment because I had indicated during our normal conversation That he’s blocking my account duty them being concerned because I indicated that the funds will be helpful for me to pay for a funeral arrangements that I have to finance on behalf of my grandmother and he indicated that I shouldn’t rely on his phone when I told him that I wasn’t going on a find clearly it was just ran attainment use he told me after my withdrawal is complete then I can have access to my account it will be unlocked I’ve tried contacting them several times since then and every representative the answers is quick to be judge mental make rude comments