JackpotCity complaint: Unauthorized debits from Jackpotcity on my bank account

I play Jackpotcity every once in awhile. I was shocked when I logged into my banking and saw multiple withdrawalsdebits from chase big and Jowo (these are 3rd party providers for Jackpotcity). I have seen these transactions before but only when I was actually playing the casino and I knew they were my transactions when I did play. But when I saw multiple debits to my bank account and I knew I did not authorize these because I know I didn’t play the casino, I logged in and didn’t see any deposits to my Jackpotcity account. I instantly started a chat with an agent. At which point I was told to go to my account and start a trace my deposit. The problem is I didn’t have any deposits showing because they never credited my account. So I had to print my bank stmt and highlight the transactions in dispute and upload it. Well my bank stmt is only generated monthly so this process is not in a timely manner. When I finally did upload my stmt Jackpotcity did refund or reverse the transactions. And sometimes not all of them. This is not the first time this has happened and I am still waiting for a reversal from over a month and half ago. I know I’m not the only person this has happened to as I have friends where this has happened to as well. When I have questioned the agent about this they blame it on a delayed accounting issue. Like really? At first I thought I was hacked but apparently that was not the case. But it does seem to reoccur every so often. Sometimes it’s small amounts but in multiple transactions which can add up to a lot. The hassle of having to fight to get my money back when it is deemed to be a delayed accounting issue is just wrong. Something needs to be fixed. The attached image shows other names of these 3rd party providers that Jackpotcity uses for their interac.