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JackpotCity complaint: Not paying my winnings

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Filed 23 Jul 2023 by Tiffany

On June 28th I won $1990. I recieved an email stating congratulations and I will receive my e-transfer within 24-48 hrs however I have recieved nothing. I asked them to cancel and resend and still have not received anything. I have been very polite and been speaking with customer service every few days and have asked for a supervisor but get the same response. I’m not getting anywhere they just keep telling me that it will be processed and I will recieved email updates but haven’t got any response
If you could help I would appreciate it so much
I am very new to this so I really don’t know what to do.
Thankyou

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